Generac Power Systems

  • Warranty Coordinator

    Job Locations US-WI-Waukesha
    Job ID
    # of Openings
    Posted Date
    3 weeks ago(12/28/2018 5:52 PM)
    Service - Aftermarket Service
  • Overview

    Generac Power Systems: Work with the leader in the power industry!  Our office in Waukesha, WI is seeking a Warranty Coordinator.


    The Warranty Coordinator is responsible for processing and adjudicating claims and providing warranty support to our authorized dealer network via phone or e-mail.  


    • Analysis of warranty information and processing warranty claims per warranty guidelines.
    • Input claims and maintain database integrity.
    • Assist dealers in all aspects of warranty service, whether claims or registrations through the phone center or email.
    • Ensure internal and external customer satisfaction and compliance to all warranty specifications.
    • Monitor defective products and recall specific batch of products if required.



    • High School Diploma or GED
    • 2 years of experience in an office setting


    • 2 or 4 year Technical Degree
    • Previous experience using SAP or equivalent ERP



    • Strong foundation of basic mechanical and electrical fundamentals;
    • Solid knowledge of Engine maintenance and troubleshooting to include: air cooled and liquid cooled units, gas, diesel, LP and natural gas fuel systems;
    • Demonstrated Microsoft Office proficiency and data entry skills;
    • Excellent phone and customer service skills along with sound reasoning skills;
    • Excellent verbal and written communication skills;
    • Ability to stay calm in pressure situations


    PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.  The employee is regularly required to stand and walk.  On occasion the incumbent may be required to stoop, bend or reach above the shoulders.  The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.




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