Generac Power Systems

  • Technical Service Representative

    Job Locations US-WI-Berlin
    Job ID
    # of Openings
    Posted Date
    2 weeks ago(11/30/2018 11:47 AM)
    Service - Aftermarket Service
  • Overview

    Generac Mobile  – Join the leader in the power industry! Our Berlin WI office is seeking a Technical Service Representative for our Parts, Service Division.


    The Technical Service Representative will be a critical team player in a key department that serves our independent and industrial dealer base. This position is responsible for providing technical assistance and authorizing  repairs to our authorized dealer network.


    Essential Duties and Responsibilities:

    • Receiving and responding to dealer calls within a call center environment.
    • Gathering and proper documentation of product failure information.
    • Troubleshooting with the dealer technician to resolve issues with the product in the field.
    • Instructing new dealers on how to navigate Generac’s warranty systems and submit claims electronically.


    Basic Qualifications:

    • Associates degree or equivalent experience
    • 2 years related technical experience

    Preferred Qualifications:     

    • Bachelors degree
    • Bilingual Spanish
    • Strong foundation of basic mechanical and electrical (AC/DC) fundamental theory
    • Solid knowledge of engine maintenance and troubleshooting to include: air cooled, liquid cooled units, gas, diesel, LP and natural gas fuel systems
    • Excellent phone and customer service skills along with sound reasoning skills
    • Excellent verbal and written communication skills
    • Ability to stay calm in pressure situations
    • Computer knowledge and data entry skills


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