Generac Power Systems

  • Technical Service Representative

    Job Locations US-WI-Berlin
    Job ID
    2018-15111
    # of Openings
    1
    Posted Date
    2 weeks ago(11/30/2018 11:47 AM)
    Category
    Service - Aftermarket Service
  • Overview

    Generac Mobile  – Join the leader in the power industry! Our Berlin WI office is seeking a Technical Service Representative for our Parts, Service Division.

     

    The Technical Service Representative will be a critical team player in a key department that serves our independent and industrial dealer base. This position is responsible for providing technical assistance and authorizing  repairs to our authorized dealer network.

    Responsibilities

    Essential Duties and Responsibilities:

    • Receiving and responding to dealer calls within a call center environment.
    • Gathering and proper documentation of product failure information.
    • Troubleshooting with the dealer technician to resolve issues with the product in the field.
    • Instructing new dealers on how to navigate Generac’s warranty systems and submit claims electronically.

    Qualifications

    Basic Qualifications:

    • Associates degree or equivalent experience
    • 2 years related technical experience

    Preferred Qualifications:     

    • Bachelors degree
    • Bilingual Spanish
    • Strong foundation of basic mechanical and electrical (AC/DC) fundamental theory
    • Solid knowledge of engine maintenance and troubleshooting to include: air cooled, liquid cooled units, gas, diesel, LP and natural gas fuel systems
    • Excellent phone and customer service skills along with sound reasoning skills
    • Excellent verbal and written communication skills
    • Ability to stay calm in pressure situations
    • Computer knowledge and data entry skills

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