Generac Power Systems

  • Sr. Application Engineer

    Job Locations US-WI-Waukesha
    Job ID
    2018-15082
    # of Openings
    1
    Posted Date
    3 weeks ago(11/27/2018 10:05 AM)
    Category
    ProdMgmt - Product Management
  • Overview

    The Sr. Application Engineer is the primary technical resource supporting the internal/external field sales force, and is responsible for actively driving and managing the technology evaluation stage early in the sales process. Working in conjunction with the sales team as the key technical advisor and solution advocate, the Application Engineer must be able to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction. The Application Engineer must be able to establish and maintain strong relationships throughout the sales cycle involving customers, specifying engineers, distribution partners, internal/external resources, and vendors.

    Responsibilities

    ESSENTIAL DUTIES:

    50%

    Develop technical and commercial solutions and serve as an expert resource to support the Energy solutions sales team.   This includes gathering field requirements from customers:

    • Listen, understand and convey customer requirements;
    • Create online diagrams, wiring diagrams, and work instructions for MV & LV switchgear, motor control centers, and power distribution centers (PDC);
    • Provide technical support for the integration of Generac products with third party supplied equipment (Building Management, Transfer Switch/Switchgear, Energy Management, and Utility protection relays).

    20%

    Present technical solutions and options to external customers:

    • Maintain professional business relationships within target accounts;
    • Identify customer's needs and sales opportunities to help future growth;
    • Respond to functional and technical elements of RFQs.

    30%

    Interface with internal product management and external equipment suppliers:

    • Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives;
    • Provide status of ongoing projects and future projects;
    • Assist product management in the development of new product roadmaps;
    • Partner with both internal and external suppliers to design and specify complete solutions.

    Other Duties as assigned and the following: less than 10%

    • Perform technical/ product training for sales people, estimators, and engineers;
    • Articulate technology and product positioning to both business and technical users;
    • Maintain accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in company approved databases;
    • Other duties as assigned.

    Qualifications

    MINIMUM QUALIFICATIONS:

    • Bachelor’s degree in Engineering;
    • 10 years’ experience working in an Engineering role;
    • 5 years' experience in Electrical Power System Applications;
    • Ability to travel up to 30%.

    PREFERRED QUALIFICATIONS:

    • Master's Degree in Mechanical or Electrical Engineering;
    • Experience reading architectural, mechanical and electrical blueprints with a solid understanding of  asic electrical and mechanical control systems;
    • Experience with and understanding of network communications technology (Internet, Intranet, VPN, TCP/IP, Ethernet, etc.);
    • Proficient with industrial standards, UL, NEC, ASME, IEC, NEMA;
    • Customer Service or Sales Support experience;
    • Experience creating online diagrams, wiring diagrams, and work instructions;
    • Application Programming Experience;
    • Project management experience.

    KNOWLEDGE, SKILLS AND ABILITIES:

    • Maintain expert level of internal and external product knowledge for Power Generation equipment;
    • Ability to interpret customer specifications;
    • Ability to analyze and answer technical questions;
    • Ability to analyze/verify control schematics and wiring diagrams;
    • Ability to read and interpret electrical symbols, characters, and modify;
    • Highly skilled with electrical design and control circuitry;
    • Expert ability to apply product knowledge and technical skills to solve simple application problems independently with minimum supervision;
    • Ability to interact with shop personnel;
    • Strong communication, Interpersonal and organizational skills;
    • Proficient in Microsoft Visio;
    • Proficient in Microsoft Office.

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