Generac Power Systems- Work with the leader in the power industry! Our corporate headquarters in Waukesha, WI is seeking a Service and Warranty Team Lead.
The Service and Warranty Team Lead is responsible for day-to-day hands-on direction of the Managed Services team. This position plays a key role in the motivation and development of personnel and is instrumental in creating and maintaining best practices. The Service and Warranty Team Lead manages daily work volume and ensures goals and metrics are met. This position manages escalated customer issues and follows them through to resolution.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Knowledge, Skills, Abilities
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.