Generac Power Systems

  • Customer Support Representative - Distributor Support

    Job Locations US-WI-Waukesha
    Job ID
    2018-14582
    # of Openings
    1
    Posted Date
    3 weeks ago(3 weeks ago)
    Category
    SalesSup - Sales Support
  • Overview

    Generac Power Systems – Work with the leader in the power industry! Our office in Waukesha, WI has a new opportunity available for a full time Distributor Support Representative

     

    The Distributor Support I provides excellent customer care in a timely manner with an emphasis on providing accurate information, effective communication, and issue resolution to customers within an assigned distribution channel (ex. Retail or Residential).

    Responsibilities

    • Provides excellent customer care to customers in a timely manner.
    • Provides accurate information to customers in a friendly manner.
    • Maintains a “customer first” attitude at all times.
    • Act as SAP Super User within functional area as assigned.
    • Performs other duties as assigned.

    Qualifications

    Basic Qualifications:

     

    • High School Diploma or GED;
    • 2-3 years of experience handling a high volume of inbound calls or in a customer support role.

     

    Additional Qualifications:

                           

    • Intermediate proficiency with Microsoft Suite (e.g., Word, Excel, Outlook);
    • Excellent verbal and written communication skills;
    • Strong customer service skills;
    • Excellent math skills;
    • Ability to investigate and utilize strong analytical skills to help identify root cause and corrective actions;
    • Ability to keyboard 40 wpm while on the phone with customers;
    • Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner;
    • Ability to troubleshoot issues, offer accurate information;
    • Ability to work independently with a high attention to detail;
    • Ability to stay calm under pressure;
    • Previous experience using SAP or equivalent ERP.

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