Generac Power Systems

  • Power Play Program Specialist

    Job Locations US-WI-Waukesha
    Job ID
    # of Openings
    Posted Date
    2 weeks ago(6/11/2018 8:54 AM)
    MKTG - Marketing
  • Overview

    The Residential Program Specialist is responsible for providing advanced technical support to Generac’s Dealer Partners by developing and presenting training materials via a classroom setting, webinar presentation, or over the phone coaching.  This role is also responsible for providing program training to other functional areas within the company.


    • Act as a technical and training resource to Generac’s Dealer Partners focused on the PowerPlay program.
    • Prepare training materials and reference documents for use by Dealer Partners and employees.
    • Conduct training sessions in-person and via webinars for new and current Dealer Partners as well as other functional business areas training on the PowerPlay program and answer their questions.
    • Offer advanced technical support to Dealer Partners to help them set up their PowerPlay accounts and offer guidance to troubleshoot program or device issues.
    • Respond timely to calls and emails from Dealer Partners.
    • Work closely with our PowerPlay technical partner and IT to test new program functionalities, troubleshoot system glitches and identify areas of overall improvement.
    • Facilitate performance improvement programs with Dealer Partners that are not using the PowerPlay program effectively; take necessary steps to get them back on track.
    • When experiencing high call volumes, support the Generac Lead Team by answering in-bound pre-sale questions over the phone and web chat regarding Generac products as well as schedule in-home consultations.
    • Perform other duties as assigned.


    Basic Qualifications:

    • Associates degree or equivalent experience
    • 2 years related experience within a sales, retail, marketing, or customer service environment

    Preferred Qualifications:

    • Excellent customer service skills
    • Ability to communicate verbally and in writing in a professional manner
    • Ability to accurately type while on the phone with customers
    • Ability to work independently and make decisions in the best interest of the customer and the company
    • Ability to multi-task and prioritize activities according to importance and urgency
    • Ability to take initiative and work pro-actively
    • Demonstrated accuracy and thoroughness
    • Strong problem-solving skills
    • Flexibility with schedule to account for business coverage
    • Ability to present information to a variety of audiences
    • Working knowledge of Microsoft Office Suite
    • Experience using Apple products
    • Bachelor’s degree in Business, Marketing, Ecommerce or related field


    PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.  The employee is regularly required to stand and walk.  On occasion the incumbent may be required to stoop, bend or reach above the shoulders.  The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.


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