Generac Power Systems

  • Parts Specialist

    Job Locations US-WI-Waukesha
    Job ID
    2018-14060
    # of Openings
    1
    Posted Date
    1 month ago(6/5/2018 12:51 PM)
    Category
    Service - Aftermarket Service
  • Overview

    Generac Power Systems – Work with the leader in the power industry! Our corporate headquarters in Waukesha, Wisconsin, is seeking a Parts Specialist.

    The Parts Specialist will be responsible for exercising their excellent customer service skills while providing support to our Service Parts/Dealer Network. The Parts Specialist will be responsible for handling a large volume of phone calls while providing support to the Dealer Network. This team provides information on service part programs, orders, shipments, returns, part identification and material availability. This position reports to the Customer Support Supervisor.

    Responsibilities

    Essential Duties and Responsibilities:

    • Provides accurate information to the Dealer Network in a friendly manner.
    • Seeks out answers to questions within the materials and tools available.
    • Escalates calls appropriately ensuring a soft transition if an inquiry is beyond scope of knowledge.
    • Achieves goals for incoming customer inquiries via call and e-mail.
    • Maintains product knowledge through training and continuing education.
    • Fosters a positive team atmosphere in all functions of Customer Support.
    • Maintains a “customer first” attitude at all times.
    • Performs other duties as assigned.

    Qualifications

    Basic Qualifications:

    • High school diploma or equivalent;
    • 1 year of experience handling a high volume of inbound calls or working in a customer support role.

    Preferred Qualifications:

    • 2 year technical degree;
    • Experience with gas and diesel driven engine systems;
    • Electrical or mechanical aptitude and ability to read schematics;
    • Previous experience with auto parts look up and technical understanding;
    • Excellent verbal and written communication skills;
    • Proficient computer skills with a proficiency in Microsoft Office;
    • Self-motivated with emphasis on assisting customers by resolving issues quickly and accurately, while maintaining an ownership until resolved;
    • Ability to work independently with attention to detail;
    • Can do attitude, with emphasis on team-work.

    Physical Demands:  While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.  The employee is regularly required to stand and walk.  On occasion the incumbent may be required to stoop, bend or reach above the shoulders.  The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

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