The System Support Specialist is responsible for leading Generac's telephony optimization efforts. This individual is focused on providing training, technical and operational support to ensure long term performance of soft phone performance.
This individual will also be responsible evaluating customer contact data/analytics in order to identify potential project opportunities where process improvement can significantly improve sales penetration, efficiencies, quality, competitive positioning and/or overall customer satisfaction.
Essential Duties and Responsibilities:
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel up to10%.