Generac Power Systems

  • SAP Systems Analyst III-CRM

    Job Locations US-WI-Waukesha
    Job ID
    2018-13865
    # of Openings
    1
    Posted Date
    2 weeks ago(5/4/2018 2:36 PM)
  • Overview

    Generac Power Systems – Work with the leader in the power industry! Our office in Waukesha, WI is seeking a SAP Systems Analyst III-CRM.

     

    The SAP Systems Analyst III is responsible for implementing and supporting solutions to meet business-related requirements in compliance with Generac’s Global SAP Design Model.  The SAP Systems Analyst III collaborates with Global and Regional CRM teams to understand current/future business processes and requirements to ensure technology investments support and enhance strategic objectives.  This role requires the candidate to act as a liaison between developers and end users to ensure technical compatibility and satisfaction of deliverables, while writing and maintaining detailed system documentation, including configuration specifications, functional specifications, and batch job schedules.  

    Responsibilities

    Essential Duties and Responsibilities:

    • Perform assigned tasks with minimum supervision and manages efforts based on proper triage prioritization, documentation and closure; takes corrective action and/or escalates incidences to reduce business interruptions.
    • Create documentation on new issues resolved, root cause analysis as well as troubleshooting steps attempted prior to closing or escalation incidents.
    • Assist in the implementation(s) of business systems initiatives by delivering designs and system configurations to meet business requirements.  
    • Follow operational standards for reporting, monitoring, troubleshooting and sourcing issues with provided tool sets.
    • Being resourceful and responsive in a fast paced environment that requires maximum system performance, minimum down time, and a high degree of customer satisfaction and confidence.
    • Interact professionally with business customers, team member and react accordingly to changing environments and business needs.
    • Ensures all configurations comply with IT policies and security parameters.
    • Consult with IT personnel as necessary to diagnose and resolve system or networking issues.
    • Assist with development, implementation, and management of policies, processes and standards within the complex technical environment.
    • Ability to be on-call and deliver support during business interruptions.
    • Interact with vendors for incident resolution as required.
    • Other duties as assigned.

    Qualifications

    Basic Qualifications:

    • Bachelor’s Degree in Information Technology Computer Science, Business Process Management or related field OR equivalent experience;
    • Experience with the SAP Industrial Manufacturing solution;
    • Experience working with on/off shore Service Desk support- ticket management, coverage requirements, response expectations;

    Preferred Qualifications:

    • Experience participating in one international full life cycle SAP implementation utilizing off shore consultants;
    • Experience utilizing SAP and/or 3rd party Transportation Management Systems;
    • Advanced computer skills, including programming experience;
    • Excellent analytical thinker and problem solver;
    • Ability to translate user and/or systems requirements into functional/technical specifications;
    • Ability to provide IT support for regulatory and compliance activities;
    • Ability to multitask and prioritize workload for daily support and small/large projects;
    • Ability to work within a group and/or individually;
    • Strong process driven background and process improvement orientation;
    • Proficient in SAP configuration and the master data attributes that drive SAP business processes;
    • Exceptional English written and oral communication skills;
    • Ability to analyze complex business problems and assess how automated systems can be implemented to solve them;
    • Ability to understand todays decisions and their future impact on the organization (vision);
    • Experience using reporting tools.

    PHYSICAL DEMANDS:

    While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.  The employee is regularly required to stand and walk.  On occasion the incumbent may be required to stoop, bend or reach above the shoulders.  The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

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