Generac Power Systems

  • Retail Account Coordinator

    Job Locations US-WI-Waukesha
    Job ID
    # of Openings
    Posted Date
    2 weeks ago(5/4/2018 12:04 PM)
  • Overview

    Generac Power Systems – Work with the leader in the power industry! Our office in Waukesha, WI is seeking a Retail Account Coordinator.

    The Retail Account Coordinator provides excellent customer care to customers in a timely manner with an emphasis on providing accurate information, effective communication and issue resolution. This position is also responsible for the timely submission of customer orders and managing customer expectations.


    Essential Duties and Responsibilities:

    • Provides product knowledge, pricing and availability for retail customers.
    • Confirms prices for retail customers.
    • Manages customer expectations and resolves problems as needed.
    • Completes open order reports.
    • Maintains vendor portals.
    • Corrects EDI rejections.
    • Manages and meets customer shipping requirements.
    • Creates work instructions for each account.
    • Eliminate fines and charge backs of retail accounts.
    • Helps promote new product launches.
    • Tracks and implements customer specific promotions.
    • Communicates any current shipping information on delinquent orders with customers
    • Contacts stores regarding order discrepancies, inaccurate information, holds
    • Maintains CHUB inventory, and item set-up.
    • Provides promotional materials to stores and dealers.
    • Processes cancellations timely and remove orders from CHUB.
    • Reduces delay in order processing for on-line orders.
    • Identifies necessary training needed at the store level so orders process flawlessly.
    • Improves process flow for special orders.
    • Creates forms to assist store associates in the ordering and quoting of units and as educational tools.
    • Promotes product launches.
    • Performs other duties as assigned.


    Basic Qualifications:

      • Associate's degree in business or  equivalent experience
      • 1 year relevant internship or administrative experience


    Preferred Qualifications:

     · Proficiency in Microsoft Office Suite software;

    · Excellent verbal and written communication skills;

    · Ability to keyboard 35 WPM while on the phone with customers;

    · Ability to work independently;

    · Excellent customer focus;

    · Attention to detail.


    Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Up to 10% travel and valid Driver’s License required.


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