Generac Power Systems – Work with the leader in the power industry!
The Dealer Acquisition I’s role is to build own pipeline of potential dealers. Performs outbound cold calls to domestic and Canadian businesses and fields inbound phone calls from the Dealer Acquisition queue from businesses interesting in partnering with Generac. This role maintains and tracks account progress in CRM and supports the new dealer process between Dealer Acquisition and Inside Sales Departments.
The Dealer Acquisition I supports new hires for the Dealer Acquisition Team by allowing the new hire to shadow their work performance. This position reports to the Dealer Acquisition Supervisor.
Essential Duties and Responsibilities:
Performs outbound cold calls to domestic and Canadian businesses with the goal of selling those business owners on the idea of partnering with Generac Power Systems for the sale and maintenance of Generac products.
Fields inbound phone calls from the Dealer Acquisition queue from business interested in partnering with Generac for sales, maintenance and/or service.
Develops and compiles lists of prospective customers for use as sales leads based on information from ad inquiries, trade shows, direct mail responses, card deck leads, aged leads, bingos, dealer resellers, business directories, internet websites, and other sources.
Builds own pipeline of potential dealers through prospecting for new clients and reactivating dormant accounts.
Maintains and tracks account progress in CRM.
Meets daily call volume expectations, ensuring meeting new dealer, revenue and daily call volume goals.
Meets customer support goals in terms of quality and service.
Supports the new dealer process between Dealer Acquisition and Inside Sales Departments.
Supports new hires for the Dealer Acquisition Team by allowing the new hire to shadow their work performance.
Serves as back-ups to Customer Support Queues (pre-sales and post-sales) and Activation Queue.
Performs other duties as assigned.
High School Diploma or equivalent required;
1 – 2 years of call center, sales, customer service, customer support, or retail experience;
Demonstrated proficiency with Microsoft Office Suite software;
Basic keyboarding skills;
Excellent written and verbal communication skills;
Excellent interpersonal skills;
Strong customer service and telephone skills;
Effective organizational and prioritization skills; basic mathematical skills;
Ability to work independently and as part of a team;
Ability to multi-task and be flexible;
Ability to work in a fast paced environment;
Strong customer orientation;
Ability to be reliable and punctual; strong initiative.
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.