The Customer Support Team Lead is responsible for the day-to-day hands-on supervision of the Customer Support Team. This position plays a key role in the motivation and development of personnel and is instrumental in creating and maintaining best practices. The Customer Support Team Lead manages daily work volume for the Customer Support Team and ensures goals are met. The role manages escalated customer issues and follows them through to resolution.
Essential Duties and Responsibilities:
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.