Generac Power Systems – Work with the leader in the power industry! Our office in Waukesha, WI is seeking a Customer Support Representative I.
The Customer Support Representative I provides excellent customer care to customers in a timely manner with an emphasis on providing accurate information, effective communication and issue resolution. This position reports to the Customer Support Supervisor.
Essential Duties and Responsibilities:
Provides excellent customer care to customers in a timely manner.
Provides accurate information to customers in a friendly manner.
Seeks out answers to questions within the materials and tools available.
Escalates calls as appropriate ensuring a soft transition if an inquiry is beyond scope of knowledge.
Achieves incoming call goals.
Maintains product knowledge through training and continuing education.
Fosters a positive team atmosphere in all functions of Customer Support.
Maintains a “customer first” attitude at all times.
Performs other duties as assigned.
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.