Generac Power Systems

Business Process Analyst – SAP (SD/OTC)

US-WI-Waukesha
3 months ago
Job ID
2017-12522
# of Openings
1
Category
Information Technology

Overview

Generac Power Systems – Work with the leader in the power industry! Our office in Waukesha, WI is seeking a Business Process Analyst – SAP (SD/OTC).

 

This role is the primary global owner of the end-to-end business processes related to OTC Sales and Customer Management. This position is responsible for blueprinting, business impact analysis (BIA), incident ticket management, system enhancement planning, implementation, testing and user training.  The primary objective of this position is to enable business growth and productivity through deployment, optimization and application of SAP or other key systems.

Responsibilities

Essential Duties and Responsibilities:

Implementation

  • Act as the Subject Matter Expert and provide blueprinting handbook for their workstream as new sites/subsidiaries come onto platform;
  • Coordination of business and system processes with rest of world team as global implementations occur;
  • Oversee integration Project Team Lead in activities including Blueprinting, Business Impact Analysis, Role Mapping and Testing;
  • Build and ensure knowledge transfer to SU resources and maintain appropriate resources to cover needs of business (# of SU, shifts, skill base, training);

 Sustaining

  • Review, monitor and manage tickets for incidents and enhancements for assigned systems; resolve by collaborating with business partners, Super Users and COE’s;
  • Lead the roll out of system enhancements, including hypercare and training of Super Users and outside user groups (customers);
  • Collaborate with functional business leaders in establishing the enhancement execution priorities and regularly communicate across the associated teams e.g. weekly;
  • Ensure knowledge transfer to SU resources and maintain appropriate resources to cover needs of business (# of SU, shifts, skill base, training);
  • Oversee all security and role mapping system changes; review and approve individual requests, lead regular review board of security requests including SUB level;
  • Work with the IT PMO to facilitate their understanding of the business requirements and interface with the Business to clarify deliverables as needed;  
  • Support the implementation of process and data standards in all systems, per IT guidelines;
  • Prepare for and attend steering committee and other project status meetings, including input to the PMO;
  • Lead regular (weekly/monthly/quarterly) work stream meetings with support resources (SU, Training and business leads, COE) to improve training and improve system effectivity
  • Oversee the processes in regards to customer activities that relate to SAP OTC and Customer Web Portals.  (i.e. New customer onboarding, Customer Web portal experience/process, EDI…)
  • Position will closely work with Sales Department, OTC Order Management, OTC Pick/pack/ship, CRM GBPO, SAP OTC COE and EDI
  • Perform other duties as assigned.

Qualifications

Basic Qualifications:

  • Associates degree or in lieu of degree, 4 years work experience in a professional setting
  • Minimum 1 year of SAP system experience working within a manufacturing environment

Additional Qualifications:

  • 2 years of medium to large-scale project and program management
  • Demonstrated drive and determination to achieve success;
  • Good organization skills and time management necessary to lead large scale projects/programs;
  • Solid quantitative skill set and the ability to analyze, think and communicate with well-supported data;
  • Good problem solving skills; the ability to ask the right questions, help frame logical conclusions and arrive at effective solutions;
  • Ability to manage multiple projects and/or assignments concurrently;
  • Strong verbal and written communication skills;
  • Ability to work collaboratively across global geographies, business units’ hierarchy and multiple functional areas;
  • Cross/multi-functional understanding of industry, company and products to enable identification of assumptions and events, and qualification of related risks and opportunities;
  • Proficient in MS Office (Outlook, Excel, Word);
  • Ability to work independently with limited direction and with a team in a fast paced, high work volume environment with emphasis on maintaining quality and timeliness;
  • Self-motivated;
  • Strong knowledge of one SAP end-to-end processes and related data (OTC, CRM, PTP, PTM, RTR, SLM, Master data).


Physical Demands:  While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.  The employee is regularly required to stand and walk.  On occasion the incumbent may be required to stoop, bend or reach above the shoulders.  The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel including internationally.

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